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Government phone systems, public safety paging, surveillance, and access control on one reliable platform. Kari's Law ready, with US-based support.
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True IP Solutions builds government phone systems that hold up under public-facing pressure: dependable voice, mass notification, surveillance, and access control on one platform, supported by one local team. Government communication is core to what we do, not a side market.
Government main lines take a different kind of call than a business. Residents do not know which department they need, calls spike around deadlines and weather events, and every caller expects an answer. Our platform runs across every facility, from the county seat to satellite offices, managed centrally.
Service requests and public records both carry a clock and a paper trail, and both are easy to lose in a busy office. The same platform that answers the main line can log, track, and route them.
Trash, permits, tax assessor, animal control, and clerk routing, captured and tracked instead of scribbled on a sticky note.
A request is captured, given a tracking number, and routed to the records officer, with the statutory response clock started, so nothing slips past the deadline.
One trigger reaches overhead speakers, desk phones, screens, mobile, and text, with preset scenarios for weather, security, and evacuation. Overhead paging ties into the same system.
Learn more →Lock and unlock doors from one place, issue and revoke credentials, and put a facility into lockdown from a phone or a button. Cameras cover entrances, lobbies, parking, and sensitive areas with retention you control.
Learn more →Public safety facilities cannot lose dial tone. Our platform is built for continuity, with redundant routing, failover, and the option to keep critical lines running through power and internet outages. For the analog lines that still feed fire panels, elevator phones, and emergency dialers in older government buildings, our POTS replacement moves them to a managed connection with battery backup and 4G LTE failover.
✓Kari's Law: direct 911 dialing from any phone with no prefix, plus an on-site alert showing where a 911 call originated
✓Ray Baum's Act: 911 calls carry a dispatchable location down to the building and room across multi-facility county campuses
✓Records and privacy: call recordings, voicemail, and request data handled with role-based access, encryption, and retention set by the agency to match public-records policy
It covers desk phones and softphones, resident-facing call routing, voicemail-to-email, and the option to add mass notification, overhead paging, door access, and cameras on the same platform. Everything runs on one network with one local support contract.
Yes. Service requests can be captured, tracked, and routed to the right department, and public records or FOIA requests are logged with a tracking number and routed to the records officer so the statutory response clock is not missed.
Yes. Every phone dials 911 directly with no prefix, a 911 call sends an on-site alert, and the call carries a dispatchable location down to the building and room across a multi-facility county campus.
Yes. Our POTS replacement moves those lines to a managed connection with battery backup and LTE failover that meets NFPA 72 and UL 864 and passes fire marshal inspection. Your existing equipment stays in place.
Yes. Cameras, access control, paging, and phones share one network and one support contract. A lockdown can lock doors, alert staff, and send a notification from a single action.
We are based in Hampstead, North Carolina, and we serve county offices, municipalities, and public agencies across the United States, not only in North Carolina. Our customers include the City of Burlington and Burke County, and we support agencies in states across the country.
Tell us how your facilities are laid out and which lines and systems are aging out. We will walk your buildings and scope voice, notification, access, cameras, and POTS replacement together.
Hosted phone systems and UCaaS that cut costs and stay up.
Learn more →The full physical security stack from one partner.
Learn more →Replace aging copper lines for alarms, elevators, and fax.
Learn more →IP and overhead paging, intercom, and bell scheduling.
Learn more →Send urgent alerts to large groups from one platform.
Learn more →AI answering and routing for every call, 24/7.
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