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Man using a desk phone; text reads:
By Albert Steed January 22, 2026
With aging infrastructure, shifting carrier priorities, and legacy phone systems becoming harder to support, many organizations assume they can deal with this later, but waiting often leads to higher costs and fewer options.
A person working on a laptop and smartphone. Text: How Businesses Lose Customer Calls & Texts When Employees Leave.
By Albert Steed January 22, 2026
In many businesses, especially service-based ones, customer communication lives on personal phones. It usually starts with good intentions. Before long, customers are texting employees directly, and those conversations are living entirely outside the business.
Hand picking up a black landline phone. The phone rests on a desk with a keyboard visible.
By Albert Steed December 14, 2025
POTS—plain old telephone service, the traditional copper phone line—is being sunsetted. As regulations shift, carriers don’t want to maintain those networks, and they’re making it very expensive to keep them.
Hand dialing a number on a black office telephone.
By Albert Steed December 13, 2025
A phone outage doesn't have to shut your organization down. With a little preparation, you can stay operational, even in the event of a complete failure.
By Albert Steed December 11, 2025
New Phone System Laws: Are YOU Compliant?
By Albert Steed December 11, 2025
vFax? WHAT IS THAT? IS IT SOMETHING WE NEED?
By Albert Steed December 11, 2025
Yealink and TIPS team up
By Albert Steed December 11, 2025
The Advantage of Hosted PBX Systems in Disaster Recovery
By Albert Steed December 11, 2025
How Secure Is Your Video Conference Software?
By Albert Steed December 11, 2025
Simplifying Your Front Desk: Auto Attendants
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