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Healthcare communications built for clinics and practices: HIPAA-aware vFax, dependable phones, and POTS replacement for life-safety lines. Free consultation.
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True IP Solutions builds healthcare communications for clinics, practices, and medical offices: dependable phones, HIPAA-aware faxing, and reliable life-safety lines on one platform supported by one local team. We handle patient data with the care it requires and design every install around the rules a practice answers to.
Fax is not going away in healthcare. Referrals, results, prescriptions, and authorizations still move that way, and every page can carry protected health information. Our vFax service sends and receives fax securely from the desktop or email, with encryption in transit and at rest, so a practice keeps the workflow staff already know while meeting its privacy obligations.
Patients judge a practice by how the phone is answered. A busy signal at 8 a.m. or a call lost to voicemail is a patient who books somewhere else or, worse, skips care. For practices buried in routine calls, our AI voice agents handle appointment confirmations, reschedules, and after-hours coverage, then route clinical questions to a person with full context.
Most medical buildings still pay for old analog lines, and clinical areas need controlled access. We put both on the same platform and support contract.
Move the analog lines feeding fire panels, elevator phones, and emergency dialers to a managed connection with battery backup and 4G LTE failover. Your existing equipment stays in place.
Learn more →Reach phones, overhead speakers, screens, and mobile devices from one trigger, with preset scenarios for weather, security, and evacuation.
Learn more →Lock and unlock doors to clinical areas, medication storage, and after-hours entrances from one place, issue and revoke staff credentials, and tie into notification for lockdown.
Learn more →✓HIPAA: faxing, voice, and patient data handled with encryption in transit and at rest, role-based access, audit logging, and configurable retention
✓Business Associate Agreement covering both vFax and our hosted voice service where your practice requires one
✓Kari's Law: direct 911 dialing from any phone with no prefix, plus an on-site alert showing where a 911 call originated inside the building
✓Ray Baum's Act: 911 calls carry a dispatchable location down to the suite and room so responders reach the right place in a larger medical building
✓Life-safety code: POTS replacement for alarm and elevator lines meets NFPA 72 and UL 864
Our vFax service encrypts fax in transit and at rest, controls and logs access, and routes pages to the right person without a paper tray anyone can read. A Business Associate Agreement is available so it fits inside your HIPAA program.
Yes. Our POTS replacement moves life-safety lines to a managed connection with battery backup and LTE failover that meets NFPA 72 and UL 864 and passes fire marshal inspection. Your existing alarm and elevator equipment stays in place.
Yes. Every phone dials 911 directly with no prefix, a 911 call sends an on-site alert so the front desk knows where it came from, and the call carries a dispatchable location down to the suite and room.
Yes. One platform spans every location in a group, managed centrally, with consistent routing, voicemail-to-email, and softphone access for staff at any site.
The AI voice agents are HIPAA capable with a signed Business Associate Agreement. They handle appointment confirmations, reschedules, and after-hours coverage, and route clinical questions to a person with full context.
We are based in Hampstead, North Carolina, and we serve clinics, practices, and medical offices across the United States, not only in North Carolina.
Tell us how your practice is laid out and which systems and lines are aging out. We will scope phones, vFax, notification, access, and POTS replacement together and design around your HIPAA obligations from the start.
Secure, HIPAA-ready faxing from any device.
Learn more →Cloud phone system with enterprise features and US-based support.
Learn more →Replace aging copper lines for alarms, elevators, and fax.
Learn more →AI answering and routing for every call, 24/7.
Learn more →Hosted phone systems and UCaaS that cut costs and stay up.
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