TIPS AI
Answer every call. Every time. In every language.
TIPS AI Voice Agents are a filter, not a replacement. They handle the repetitive calls your team hates answering, route the complicated ones to the right person with full context, and never miss after-hours. Built into the same hosted VoIP platform we already deliver.
$126K
Average annual revenue lost to missed calls per small business
62%
of inbound calls go unanswered at the average business
391%
conversion lift when leads are contacted within 60 seconds
BUILT FOR BOTH
One platform. Two ways your phones get smarter.
Schools and public agencies have different calls than a growing service business. The agent is the same: 24/7, multilingual, integrated with the systems you already run. The conversations are different.
For schools, districts, and county offices
When the main line lights up at 6:45 a.m. on a snow day, or every parent wants to know where bus 14 is, the agent answers in the first ring and resolves the call.
For growing service businesses
If you're losing revenue to voicemail at 6 p.m., or your team is buried in calls that could be booked online, the agent earns its keep in the first month.
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ONE AGENT, MANY LANGUAGES
Speaks the way your callers actually speak.
The agent detects the caller's language in the first second of the call and answers in kind. If a caller switches mid-sentence, the agent switches with them. No separate Spanish menu tree, no "press 9 for espanol," no second hire.
For K-12 Districts
ESL families call the office at every grade level. The agent answers in Spanish, Vietnamese, Mandarin, or whatever the household speaks at home, with no language tree to navigate. Front-office staff stop translating live.
For Government & Civic
Limited-English-Proficiency mandates are real. The agent meets the bar for citizen-facing language access without standing up a separate interpreter line.
For Commercial & SMB
Spanish-speaking customers in home services, healthcare intake, and dispatch get answered immediately, in their language, with no awkward handoff to a bilingual staffer who may not be at their desk.
NOT ANOTHER PHONE TREE
Press-1 menus tell callers where to go. AI voice agents take them there.
Auto-attendants route calls. They cannot answer questions. Here is the difference, line by line.
| Legacy IVR / Auto-Attendant | TIPS AI Voice Agent |
|---|---|
| Press 1 for sales. Press 2 for support. Press 9 to repeat the menu. | Natural conversation."I'm calling because my son's bus didn't show up." Agent understands and acts. |
| Static menu tree, rebuilt manually for every change. | Updates with your data. Change the bell schedule in the SIS, the agent already knows. |
| Routes calls. Never resolves them. | Resolves the call. Pulls from your SIS, CRM, calendar, or dispatch board on the fly. |
| Cannot answer questions. Only directs. | Answers directly. Hours, balances, schedules, status, appointment options, available slots. |
| English only, or English with a separate Spanish tree. | Detects language on the fly and switches mid-call. |
| Caller waits in the queue after the menu. | Caller is helped during the call, not after it. |
| Same response at 2 a.m. as at 2 p.m. (often: voicemail). | 24/7, no degradation. The 2 a.m. caller gets the same answer as the 2 p.m. caller. |
| Average handle time goes up as menus deepen. | 42% lower average handle time than legacy IVR. |
WORKS WITH WHAT YOU ALREADY RUN
30+ integrations out of the box. Custom integrations welcome.
If your existing system has an API, the agent can connect to it. Below is the list of platforms the TIPS AI Voice Agents engine integrates with natively. If your system is not listed, we will partner with you to scope and build the integration; a one-time setup fee may apply depending on complexity.
| Category | Platforms (native) |
|---|---|
| CRM & Sales Platforms | Salesforce, HubSpot, Zoho CRM, Go High Level |
| Field Service & Home Services | ServiceTitan, Jobber |
| Healthcare & Dental | Dentrix(HIPAA / BAA available) |
| Legal Practice Management | Clio |
| Fitness, Beauty & Wellness | Mindbody, Boulevard |
| Calendar & Productivity | Google Workspace / Calendar, Microsoft 365 / Outlook |
| Team Messaging | Slack |
| Payments | Stripe, Square |
| Workflow Connectors | Zapier(1,000+ downstream apps) |
| Voice & Telephony | Hosted VoIP(TIPS-installed), SIP trunking, existing PBX via SIP endpoint |
| K-12 SIS & Government Systems | Custom integration to PowerSchool, Infinite Campus, Skyward, Tyler Technologies, ServiceNow, and others; scoped during discovery |
| Any Other Platform with an API | We will partner with you to scope and build the integration. A one-time setup fee may apply based on complexity, quoted upfront before any work begins. |
Don't see your system? We'll partner with you to add it. A one-time setup fee may apply depending on complexity, always quoted upfront.
HOW IT WORKS
Live in your first 30 days, alongside your hosted VoIP.
Nothing for you to install. The AI voice agent runs on the same TIPS hosted VoIP platform that already powers your phones. No second vendor. No on-site hardware. No separate support contract.
Step 1: Discovery & Intent Design
We walk your top 20 call types with you, your office staff, and your operations lead. We map each one to a conversation flow and an integration point in your existing systems.
Step 2: Build & Train
We provision the voice, train it on your scripts and FAQs, connect it to your SIS, CRM, or dispatch board, and test against real call recordings (with consent) or sample calls you provide.
Step 3: Launch & Tune
The agent goes live on a new number or takes over an existing one. We monitor every call for the first 30 days, tune weekly, and review dashboards with you monthly. Quarterly thereafter.
COMPLIANCE & SECURITY
Built for the public sector and regulated industries.
QUESTIONS WE HEAR MOST
What about the calls the AI can't handle? We thought about that.
Real concerns, plain answers.
Will it sound robotic?
The voice runs sub-800ms response latency with natural turn-taking. Call the live demo number (910) 338-9955 and judge for yourself before you sign anything.
What if it doesn't understand the caller?
The agent is trained to recognize the limit of its understanding. Anything outside its scripted intents gets a warm transfer to a live person with the full conversation context attached. The caller never repeats themselves.
People don't want to talk to bots.
58% of consumers prefer AI for quick, after-hours, transactional answers. We deploy AI for the calls humans hate answering (status checks, hours, routing) and keep humans on the calls that need judgment.
We already have an auto-attendant.
A press-1 menu cannot answer "what time does the high school cafeteria open Tuesday." The AI agent replaces the tree with conversation, integrates with your SIS or CRM, and resolves the call instead of routing it.
What about data privacy?
SOC 2 Type II certified. HIPAA capable with a signed Business Associate Agreement available for healthcare and FERPA-adjacent workloads. End-to-end audio encryption, encryption at rest, role-based access, audit logging. Recordings retention is configurable per district or per practice.
Does it integrate with our existing phones?
Yes. The agent sits on a SIP endpoint, so it works with the TIPS hosted VoIP we deliver. CRM integration is native for HubSpot, Zoho, Salesforce, and the platforms listed in the integrations table. Custom integration for anything else.
GOING DEEPER
More on AI voice agents from the TIPS blog.
Three articles that go past the marketing copy and explain how we actually think about deploying AI inside a phone system.
Where AI Caller Agents Fit in Your Business
The honest take: AI is a filter, not a replacement. Most businesses approach this wrong by trying to automate entire conversations instead of the specific points where AI performs best. Read where AI belongs, and where it doesn't.
Read the articleHow AI Caller Agents and Sentiment Analysis Are Changing UCaaS
How AI-assisted tools inside True Talk and True Collab help businesses understand conversations and respond more efficiently to customers, with the same hosted VoIP we already deliver.
Read the articleWhat Real-Time Sentiment Analysis Actually Tells You
Spot caller frustration, confusion, and follow-up needs before small issues become bigger customer experience problems. Real-time sentiment turns every call into operational data.
Read the articleREADY TO HEAR IT?
Two ways to test drive the agent.
Pick whichever you'd rather do first.