DDOS Attacks Causing Telephone Outages

In recent weeks, we’ve seen multiple VOIP carriers hit with Distributed Denial of Service (DDOS) attacks which have severely impeded their capability to process voice traffic. Bandwidth.com is the most recent of these carriers to suffer from a DDOS attack. Bandwidth.com is also one of our primary inbound carriers, which has resulted in inbound call failures, loss of audio, inability to send or receive SMS text messages, and even Caller ID troubles. Unfortunately, because this attack is aimed at Bandwidth’s network and not ours, we are entirely reliant on Bandwidth to combat the issue. To stay up to date with the latest developments, please subscribe to updates at https://status.trueipsolutions.com.

Who Is Involved?

Bandwidth.com is one of the largest communications compaines in the United States, with nearly 50% of the nation’s service providers relying on Bandwidth.com for voice and messaging services. As a result, the effects of this attack are far-reaching and difficult to predict.

The attacker(s) responsible for the recent spate of DDOS attacks on US telecommunications companies have not been identified at this time, nor is it even certain a single entity is responsible for all attacks. With no clear perpetrator or motive it is impossible to say how long these attacks may continue or where they may strike next. Bandwidth is doing all that they can to mitigate these DDOS attacks and sources report they are working with authorities as well. Bandwidth is posting status updates at https://status.bandwidth.com if you would like to track their progress.

What is True IP Solutions Doing?

We are investigating any and all options we have to mitigate the impact of this attack to our customers. Due to the widespread effects of this event and the uncertainty around where they may attack next, moving numbers may not be a viable or long-term solution. We will continue to post updates to our status page at https://status.trueipsolutions.com and will do everything in our power to get you back to full functionality as quickly as we can.

What Can We Do?

In the meantime, if you would like a phone number from another of our carriers we can provide one in your area. Please bear in mind that you would need to disseminate this new number to your customers; call forwarding from your regular number would be subject to the same difficulties as calls directly to that number. We have also routed all outbound calls through other carriers. As long as your customer isn’t also on an affected network then you should be able to call them without issue.

We thank you for your continued patience and cooperation while we all work through this attack. We are dedicated to providing you with the best service possible, and we continue to strive towards that goal.

Sincerely,

True IP Solutions

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